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The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the statutory provisions (e.g. GDPR, TKG 2003). In this privacy policy, we inform you about the most important aspects of data processing in our company.

By using this website, you agree to these privacy policy provisions. The operator of this website is KSL Tourismus Marketing GmbH, based in 9122 St. Kanzian am Klopeiner See, Carinthia, Austria. This privacy policy applies regardless of the device used to access the website. The purpose of this privacy policy is to inform you in detail about how we handle your data.

Informational use

If you use this website without otherwise transmitting data to us (e.g. by registering or using the contact form), we collect technically necessary data that is automatically transmitted to our server, including:

IP address

Date and time of the request

Content of the request

Access status/HTTP status code

Browser type

Language and version of the browser software

Operating system

This is technically necessary in order to display our website to you. We also use the data to ensure the security and stability of our website. The legal basis for the collection is Art. 6 (1) lit. f GDPR.

Purpose of data collection

The website can be used at any time without providing personal data. Only access data without reference to the person is stored. This data helps us to improve our services and does not allow any conclusions to be drawn about the respective person. However, some of the services offered require users of the website to voluntarily disclose certain personal information on our website. In order to be able to offer and process these services, we need to be able to contact the customer (name, address, email address, telephone number) and require other information (e.g. booking requests, time, location, number of people, etc.). We use this data to fulfil our obligations to our users and customers and to advertise for our own purposes.

Processing and use of data

We process and use your data in order to provide the best possible services on the website. Among other things, the data helps us to process transactions requested by you and to make our website user-friendly.

Processing and use of personal data

We only process and use your personal data if you voluntarily provide it to us. In most cases, this occurs in connection with a service on our website (e.g. newsletter subscription, infoline callback assistant) or the provision of a service (e.g. booking or enquiry). User or customer data provided voluntarily and actively by the user is used exclusively for the purpose of fulfilling our services and for the purpose of advertising our own offers.

As a matter of principle, we do not process data relating to minors and are not authorised to do so. By giving your consent, you confirm that you are over 14 years of age or that you have the consent of your legal representative.

Photos published on our website

The photos of our products, business premises, employees or customers published on our website and on the internet are limited and are strictly subject to legal protection rights. Copying, saving, reading, reusing, processing and/or otherwise publishing them requires our express consent and is prohibited until such consent is given. Any violation will be reported without exception.
Photos of events

We take photos at events (e.g. during participation in an activity with the ‘Aktiv Card Klopeiner See - Südkärnten - Lavanttal’, ‘Begegnungen zwischen Berg & See’ programmes and at events organised by KSL Tourismus Marketing GmbH or the St. Kanzian am Klopeiner See Tourist Board, etc.) which are published on the website and in social media channels as well as in print media (e.g. brochures and folders, etc.). These are used for public relations, customer loyalty and presentation of our activities. We base this on our legitimate interest. We assume that our described interest in the creation and use of the photos does not excessively interfere with the rights and freedoms of natural persons. This is particularly the case since they have voluntarily entered the public space and, for example, have been informed in advance, at the event, etc., by signs or by our guides or employees about the creation and use of the photos. If, for particularly compelling reasons, the rights and freedoms of a person depicted are violated, we will refrain from further processing by taking appropriate measures. It is not possible to make images unrecognisable in print media that have already been distributed. Deletion from our website or social media channels will be carried out within the scope of technical possibilities.

Data processing when using our booking portal

We would like to point out that, for the purpose of simplifying the booking process and for subsequent contract processing, the web shop operator stores the IP data of the connection owner in cookies, as well as the name, address and contact details of the purchaser.

In addition, the following data is also stored by us for the purpose of contract processing: name, address and contact details of the purchaser. The data you provide is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data, we cannot conclude the contract with you in this form. Of course, you always have the option of contacting the accommodation provider directly.

After cancellation of the booking process, the data stored by us will be deleted. In the event of a contract being concluded, all data from the contractual relationship will be stored until the expiry of the statutory retention periods.

Data processing is carried out on the basis of the legal provisions of § 96 (3) TKG and Art. 6 (1) lit. a (consent) and/or lit. b (necessary for the fulfilment of the contract) of the GDPR.

DAC7 Directive

In principle, platforms have a legal obligation to collect, process and forward the data of the booked providers on the basis of the DAC7 Directive, which is implemented in Austria by the Digital Platforms Reporting Act (DPMG). Within the meaning of the GDPR, KSL Tourismus Marketing GmbH (Tourism Region Klopeiner See – Southern Carinthia – Lavanttal) is the ‘controller’ and processes this data exclusively for the purpose defined by the DPMG: collecting and storing data for the purpose of forwarding it to the tax authorities. KSL Tourismus Marketing GmbH is also obliged to store the data for 10 years. KSL Tourismus Marketing GmbH uses a system provided by feratel, which acts as a contract data processor. There are corresponding contract data agreements (AV) between feratel and KSL Tourismus Marketing GmbH. The use of the data by the contract data processor is excluded.

Disclosure of personal data

Personal data transmitted online will only be disclosed to third parties with your prior consent or on the basis of a legal obligation. Legal obligations include, in particular, court or administrative orders to disclose data in connection with illegal activities. This does not apply to the disclosure of data if this is directly necessary for the fulfilment of contractual obligations, such as for processing payments to the credit institution responsible for the payment, the disclosure of data to shipping companies responsible for delivery, guest data to the local authority for the legally required settlement of tourist tax, to our IT service provider for e.g. necessary security measures for our data (backups) or to our tax advisor for the fulfilment of our tax obligations.

Cookies and other technologies

As is common practice on many other company websites, KSL Tourismus Marketing GmbH also uses so-called ‘cookies’ and other technologies to gain a better insight into which areas of our websites are particularly popular, how our visitors navigate the website and how much time they spend in the various areas. In addition, KSL Tourismus Marketing GmbH uses other technologies to ensure that our online advertising is effective and actually draws customers' attention to our products and services. KSL Tourismus Marketing GmbH uses cookies and other technologies to analyse traffic on our website so that we can further improve its design and functionality and to examine the efficiency of communication with our customers. Furthermore, KSL Tourismus Marketing GmbH uses cookies to better tailor the website to your needs and to offer you even more convenience when navigating the site each time you visit.

Like most websites, we automatically collect certain information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamps and clickstream data.

In some of our email messages, KSL Tourismus Marketing GmbH uses a so-called ‘click-through URL’ that is linked to content on our website. When you click on such a URL address, you pass through our web server before reaching the actual target web page. KSL Tourismus Marketing GmbH tracks this ‘click-through’ data to determine the level of interest in specific topics and to measure the effectiveness of our communication with our customers. If you wish to avoid such data being collected, simply do not click on any text or graphic links in emails.

In addition, KSL Tourismus Marketing GmbH uses so-called ‘pixel tags’ (tiny image files) that provide information about which areas of our websites customers have visited or measure how effective customers' searches on our website have been.

With the help of pixel tags, KSL Tourismus Marketing GmbH can also send e-mail messages in a format that can be read by the customer. In addition, we can use them to check whether e-mails have been opened to ensure that KSL Tourismus Marketing GmbH only sends messages that are of real interest to our customers.

Use of Google Analytics and remarketing

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Third-party vendors, including Google, place advertisements on websites on the Internet. Third-party vendors, including Google, use stored cookies to place advertisements based on a user's previous visits to this website.

Google will never associate your IP address with other data held by Google. You can object to the collection and use of your IP address by Google Analytics at any time with future effect. If you do not want Google to receive data from your browser when you visit the pages, you can find the link to the opt-out solution for Google Analytics here (http://tools.google.com/dlpage/gaoptout?hl=de). This plugin prevents the browser from requesting the Analytics code, so that Google does not receive any data when you visit the page. The plugin is available for various browser types. According to Google, the browser blocks the Google Analytics script after installation. If there is no such plugin for your browser, you can prevent data collection by clicking on the following link: Disable Google Analytics. Alternatively, you can disable the use of cookies by Google by visiting the Google advertising opt-out page. Or you can disable the use of cookies by third parties by visiting the Network Advertising Initiative's opt-out page. Further information on Google's terms and conditions can be found here.

We would like to point out that on this website, Google Analytics has been extended by the code ‘gat._anonymizeIp();’ to ensure anonymous collection of IP addresses.

If you prevent the installation of cookies by adjusting your browser software settings, we would like to point out that you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Conversion measurement with the visitor action pixel from Facebook

With your consent, we use the ‘visitor action pixel’ from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’) on our website. This allows us to track the actions of users after they have seen or clicked on a Facebook advertisement. This enables us to measure the effectiveness of Facebook advertisements for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which we inform you about to the best of our knowledge. Facebook may link this data to your Facebook account and also use it for its own advertising purposes, in accordance with Facebook's data use policy www.facebook.com/about/privacy/. You can allow Facebook and its partners to place advertisements on and outside of Facebook. A cookie may also be stored on your computer for these purposes.

This consent may only be given by users who are over 13 years of age. If you are younger, please ask your legal guardians for advice.

Please click here if you wish to withdraw your consent: Deactivate visitor pixel.

Facebook

Our website uses several plugins from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognise these plugins either by the blue ‘F’ from Facebook or by the fact that this plugin is labelled with the word ‘Facebook’. When you visit our website, these plugins establish a connection to Facebook's servers and transmit data. On the one hand, the information you see is transmitted directly from the servers to your browser and displayed there; on the other hand, information about your visit to our website is transmitted to Facebook. If you are logged in to Facebook, the transmitted information can be directly assigned to your account. When you interact with the plugin's functions, e.g. by pressing the ‘Like’ button, this information is sent directly from your browser to Facebook and stored there. The further processing of this information is the responsibility of Facebook. Please refer to Facebook's privacy policy for the relevant terms and conditions and settings options. If you want to prevent your personal data from being transmitted to Facebook, please log out of Facebook before visiting our website.

Data processing by Feratel

Data processing in connection with the enquiry and booking forms on the websites we operate is carried out on our behalf by the feratel Deskline system, operated by feratel media technologies AG, Maria-Theresienstraße 8, 6020 Innsbruck. In the contract for the processing of personal data, feratel media technologies AG guarantees you and us, KSL Tourismus Marketing GmbH, that it has taken all necessary technical and organisational measures to protect your data in accordance with the GDPR and to use it exclusively for the processing of your enquiries and bookings.

Online dispute resolution platform

In addition to the option of contacting us directly to resolve disputes in this way, the European Commission has provided an online dispute resolution platform at the following link: ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Use of AccessWidget

KSL Tourismus Marketing GmbH uses the services of AccessiWay GmbH, based in Vienna, Austria, to create a website that is as digitally accessible as possible. In order to make the website technically accessible, purely technical data is transmitted to the server of AccessiBe Ltd, Israel (GDPR-compliant through adequacy decision), with EU server location in Brussels, Belgium (GDPR-compliant and additional SCC, Standard Contractual Clause). This data is encrypted using SSL3 and deleted immediately after the accessible technical information has been retrieved. No data is stored. Only the IP address, user agent (web browser) and referring website are transmitted. No cookies are set or stored; the data transfer is purely technical in nature and serves to create a barrier-free website.

Use of access widget

KSL Tourismus Marketing GmbH uses the services of Accessiway GmbH, based in Vienna, Austria, to create a barrier-free website. In order to provide the website technically barrier-free, purely technical data is sent to the server of Accessibe LTD, Israel (GDPR in compliance with adequacy decision), with EU server location Brussels/Belgium (GDPR compliant and additional SCC, Standard Contractual Clause). This data is encrypted SSL3 and immediately deleted technical information after the access of the barrier-free, technical information. There is no data storage. Only the IP address, user agent (web browser) and referring website are transmitted. No cookies are set or saved; the data transfer is purely technical and is used to technically manufacture a barrier-free website.

Your rights

You have the right to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can complain to the supervisory authority. In Austria, this is the Data Protection Authority, Wickenburggasse 8-10, 1080 Vienna, Tel +43 1 52 152-0, email: dsb @ dsb.gv.at.

If you have any further questions or suggestions on the subject of data protection or require information on stored personal data, please send us an email, a letter or give us a call.

You can reach us at the following contact details:

KSL Tourismus Marketing GmbH
Schulstraße 10
9122 St. Kanzian am Klopeiner See
Austria
Telephone: +43 42 39 2222
Fax: +43 42 39 2222 33
datenschutz@klopeinersee.at

Tourism Association St. Kanzian am Klopeiner See
Schulstraße 10 9122
St. Kanzian am Klopeiner See
Tel.: +43 (0)4239 2222
Data protection officer: datenschutz@klopeinersee.at